REFUND POLICY

At Mad Pullz, we have a clear return and refund policy:

Live Products: All live product orders are non-refundable once opened due to the nature of our items.​

Sealed Products: We offer a 7-day return window for unopened, unused items in their original packaging, with tags and proof of purchase.​

To initiate a return, please contact us at madpullzllc@gmail.com. If your return is accepted, we'll provide a return shipping label and instructions. Returns without prior approval will not be accepted.

Damages or Issues: If your order arrives damaged, defective, or incorrect, contact us at madpullzllc@gmail.com so we can resolve the issue.​

Refunds: Once we receive and inspect your return, we'll notify you of the refund status. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or card provider to post the refund.

For any questions, feel free to reach out at madpullzllc@gmail.com.